Privacy Policy for Sylens

Effective Date: 21 May 2026

Last Updated: 3 September 2026

Sylens is a social charades party game for friends, families, and gatherings. Players act out movies while others guess — solo or in multiplayer rooms across supported mobile devices and TV platforms, including Android, Android TV, iPhone, iPad, and Apple TV.

Sylens follows a privacy-conscious approach. We collect only the information reasonably necessary to operate, maintain, improve, and support the game and we do not sell your personal information.

1. Information We Collect

Sylens is designed to minimise data collection.

Automatically Collected Data

Depending on the features you use and your device, Sylens and its third-party service providers may process:

• Device type, operating system, and app version
• An anonymous Firebase user identifier used to support multiplayer functionality and associate game activity with a temporary game session
• App usage and interaction information, such as game modes selected, language preferences, game completion, feature usage, onboarding, advertising interactions, and purchase-related events
• Crash reports and diagnostic information
• Advertising-related information processed by Google AdMob, as described below

The anonymous Firebase identifier is not created from your name, email address, or other information that directly identifies you.

Information You Provide

Depending on the features you use, you may provide:

• Team names and player names entered during gameplay
• Room codes used to join multiplayer games
• Feedback, suggestions, or other messages submitted through the in-app About & Feedback feature

Gameplay names and room information are used to operate multiplayer games.

If you submit feedback, the message and associated technical information such as app version, platform, language (where provided), and an anonymous application identifier may be stored and used to review and respond to your feedback and to improve Sylens.

Please do not include sensitive personal information, passwords, payment information, or other information you do not want us to receive in a feedback submission.

Sylens does not require users to provide an email address, password, or personal profile to play the game.

2. Firebase Services

Sylens uses Firebase services provided by Google to support core functionality, analytics, and diagnostics.

2.1 Firebase Authentication

• Sylens uses anonymous authentication only.
• No email address, password, or personal profile is required.
• An anonymous Firebase user identifier is created automatically for multiplayer functionality.
• This identifier is not intentionally linked to your name, email address, or other directly identifying information.

2.2 Cloud Firestore

• Used to manage multiplayer game rooms and game state.
• Room data may include room codes, team names, player names, and game state.
• Multiplayer room data is intended to exist only for the duration of the active game and is automatically removed according to the application's game-session cleanup process.
• Firestore security rules restrict access to multiplayer room data based on room membership and role.

2.3 Firebase Analytics

Sylens uses Google Analytics for Firebase to understand how the app is used and to improve the game.

Analytics may include information about:

• Game modes selected
• Language selection and app language changes
• Game completion and game results
• Use of hints and other game features
• Game abandonment
• Onboarding completion
• Advertising interactions
• In-app purchase and purchase-restoration events
• Technical information associated with app usage

Analytics information is processed by Google according to Google's applicable policies and settings.

2.4 Crash Reporting

Sylens uses Firebase Crashlytics to identify, diagnose, and fix software problems.

Crash and diagnostic information may include technical information such as the device, operating system, app version, crash details, and information necessary to diagnose the problem.

We do not intentionally collect sensitive personal information through crash reporting.

3. Advertising (Google AdMob)

Sylens displays advertisements powered by Google AdMob.

• Advertisements help support the free version of Sylens.
• Google AdMob may process device identifiers, usage information, advertising information, and other information as permitted by applicable settings and law.
• Where required, Sylens uses Google's consent management process to obtain your choices regarding personalised advertising and related data processing.
• Your advertising choices and device settings may affect whether you receive personalised or non-personalised advertisements.
• On iOS and iPadOS, Sylens does not request App Tracking Transparency permission for cross-app or cross-website tracking. If tracking permission is required for a particular advertising activity, that activity will not be enabled without the required permission.

You can manage relevant advertising and privacy settings through your device settings and, where presented, through the consent options provided by the app.

Users may purchase the optional "Remove Ads" in-app purchase to disable advertisements within the app.

For more information, please refer to:

• Google's Privacy Policy
• Apple's Privacy Policy

4. In-App Purchases

Sylens offers an optional one-time "Remove Ads" purchase.

• Payments are processed by the Apple App Store or Google Play.
• Sylens does not collect, process, or store your payment card or billing information.
• Eligible purchases may be restored on supported devices using the same Apple ID or Google account, subject to the applicable app store's policies.

5. Camera Permission

Sylens requests camera access only for scanning QR codes to join multiplayer game rooms.

• The camera is never used for any other purpose.
• No images or videos are captured, stored, or transmitted by Sylens.
• Sylens does not request access to your photo library for QR-code scanning.
• Camera access is optional. Players can always join a room by entering the room code manually.

6. Local Data Storage

The Sylens movie database and game content are stored locally on your device.

Game preferences, such as sound and music settings, are also stored locally.

The local database does not intentionally store personal information such as your name, email address, or payment information.

7. Data Sharing

Sylens does not sell, rent, or trade your personal information.

Information may be shared with or processed by service providers where necessary to operate and support Sylens, including:

• Google Firebase, including Authentication, Cloud Firestore, Analytics, and Crashlytics, to provide multiplayer functionality, analytics, diagnostics, and related services.
• Google AdMob to provide advertisements and process advertising-related information.
• Apple App Store and Google Play to process and manage in-app purchases.
• Atlassian Jira, which we use as an issue-tracking and development-support service. Feedback submitted through the app may be forwarded to Jira for review, triage, and development purposes. Certain crash alerts and technical diagnostic summaries may also be forwarded to Jira to help us investigate software problems.
• Other service providers where reasonably necessary to operate, maintain, secure, or improve Sylens.

We may also disclose information where required by applicable law, regulation, legal process, or to protect our rights and the security of the service.

8. Data Retention

• Multiplayer room data is automatically removed as part of the game's session cleanup process.
• The anonymous Firebase user identifier may persist across app sessions while the app remains installed. It is generally removed when the app is uninstalled or its local application data is cleared.
• Local application data remains on your device until the app is uninstalled or its data is cleared.
• Feedback and support submissions may be retained for as long as reasonably necessary to review the submission, provide support, improve Sylens, maintain development records, and resolve technical issues.
• Analytics and diagnostic information is retained according to the applicable retention settings and policies of the relevant service providers.

9. Your Rights

Depending on your location, you may have rights regarding personal information held about you, including rights to access, correct, delete, or restrict certain processing.

You can:

• Delete local application data by uninstalling Sylens or clearing its application data.
• Manage advertising and privacy preferences through your device settings and applicable consent controls.
• Revoke camera permission at any time through your device settings.
• Contact us using the details below if you have a privacy-related request or question.

Because Sylens uses anonymous authentication and does not require an account containing your name or email address, some requests may require sufficient information for us to identify the relevant data.

10. Children's Privacy

Sylens is a family-friendly party game.

The app does not require users to create an account or provide their name, email address, or other directly identifying information.

We do not knowingly request personal information from children. Users should not submit personal or sensitive information through the optional feedback feature.

11. Security

We take reasonable measures to protect information processed through Sylens and the services we use.

• Multiplayer room data is protected by Firebase Firestore security rules.
• Anonymous authentication helps avoid requiring users to expose a personal identity to other players.
• Communications with Firebase use encrypted connections.
• Access to development and support systems is restricted to authorised users.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

12. International Data Transfers

Google, Atlassian, Apple, and other service providers may process information in countries outside your country of residence.

These providers may apply appropriate safeguards in accordance with applicable privacy and data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Sylens, our service providers, or applicable legal and regulatory requirements.

Any changes will be reflected by updating the Last Updated date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to make a privacy-related request, please contact us:

Email: support@vbverse.com
Website: https://apps.vbverse.com/sylens